Cancellation Policy
All cancellations are subject to a $50 cancellation fee.
If you’re concerned that your plans may change, we strongly suggest purchasing travel insurance, it’s inexpensive and can be purchased online.
We accept reservations on our site: www.The GallowayHouse.com and OTA’s (On-line Travel Agents) like Expedia, Airbnb, Travelocity, etc.).
Cancellations of Reservations Booked on www.TheGallowayHouse.com
All reservation cancellation or change requests must be made by email and received from the email address on the reservation, additionally, you must call 912-658-4419 to confirm we received your email.
Dates can not be changed 30 days or less before arrival and may be subject to rate changes.
All reservations may be changed or canceled in writing within the first 12 hours, we will issue a full refund less the $50 cancellation fee.
Rate Type is listed on every Galloway House Inn confirmation above under the heading “Room”.
Fully Refundable Rate Bookings:
This rate type is fully refundable from the time of booking until 48 hours before the arrival date. For example, if your arrival date is a Friday, and your cancellation request is received before midnight EST on the Tuesday before your arrival, you will receive a full refund. This rate is non-refundable and can not be changed 48 hours or less before the arrival date. This rate type must be paid in full at the time of booking.
Book Now Rate:
This rate type must be paid in full at the time of booking, it is non-refundable, and can not be changed or canceled.
Direct Booking Rate and 3 or More Nights Rate:
All cancellations are subject to a $50 cancellation fee.
Thirty days (720 hours) or more before arrival, please email your request for a full refund, less the $50 cancellation fee.
For cancellations received between 30 days (719 hours) and 14 days (337) before the arrival date, you will be responsible for 50% of the reservation total cost plus a $50 cancellation fee. If paid in full we will contact those on our waitlist and try to re-book the nights with another guest and if successful, we will issue the commensurate refund.
Fourteen days (336 hours) or less before your arrival date you are responsible for the total cost of the reservation. If paid in full we will contact those on our waitlist and try to re-book the nights with another guest and if successful, we will issue the commensurate refund.
Cancellations of Reservations Booked Through Online Travel Agents
You must contact the OTA directly. We wish we could, but no matter what they say or how much we get yelled at, we can’t change their terms, conditions, or policies.
Hurricane Evacuation
If there is a mandatory evacuation for Savannah issued by the State of Georgia, we will cancel any reservations for the first day of the ordered evacuation until one day after the order is lifted.
*Reservations of 31 nights or more are exempt from state and local taxes.