Cancellation Policy
All cancellations are subject to a $50 cancellation fee.
If you're concerned that your plans may change, we strongly suggest purchasing travel insurance, it's inexpensive and can be purchased online.
We accept reservations on our site: www.The GallowayHouse.com and OTA's (On-line Travel Agents) like Expedia, Airbnb, Travelocity, etc.).
Cancellations of Reservations Booked on www.TheGallowayHouse.com
All reservation cancellation or change requests must be made by email and received from the email address on the reservation, additionally, you must call 912-658-4419 to confirm we received your email.
Dates can not be changed 30 days or less before arrival and may be subject to rate changes.
All reservations may be changed or canceled in writing within the first 12 hours, we will issue a full refund less the $50 cancellation fee.
Rate Type is listed on every Galloway House Inn confirmation above under the heading "Room".
Fully Refundable Rate Bookings:
This rate type is fully refundable from the time of booking until 48 hours before the arrival date. For example, if your arrival date is a Friday, and your cancellation request is received before midnight EST on the Tuesday before your arrival, you will receive a full refund. This rate is non-refundable and can not be changed 48 hours or less before the arrival date. This rate type must be paid in full at the time of booking.
Book Now Rate:
This rate type must be paid in full at the time of booking, it is non-refundable, and can not be changed or canceled.
Direct Booking Rate and 3 or More Nights Rate:
All cancellations are subject to a $50 cancellation fee.
Thirty days (720 hours) or more before arrival, please email your request for a full refund, less the $50 cancellation fee.
For cancellations received between 30 days (719 hours) and 14 days (337) before the arrival date, you will be responsible for 50% of the reservation total cost plus a $50 cancellation fee. If paid in full we will contact those on our waitlist and try to re-book the nights with another guest and if successful, we will issue the commensurate refund.
Fourteen days (336 hours) or less before your arrival date you are responsible for the total cost of the reservation. If paid in full we will contact those on our waitlist and try to re-book the nights with another guest and if successful, we will issue the commensurate refund.
Cancellations of Reservations Booked Through Online Travel Agents
You must contact the OTA directly. We wish we could, but no matter what they say or how much we get yelled at, we can't change their terms, conditions, or policies.
Hurricane Evacuation
If there is a mandatory evacuation for Savannah issued by the State of Georgia, we will cancel any reservations for the first day of the ordered evacuation until one day after the order is lifted.
*Reservations of 31 nights or more are exempt from state and local taxes.
Policies, Terms, and Conditions:
If you have any questions or concerns, please call us, 912-658-4419.
The Galloway House Inn is not a bed and breakfast, it is an inn and we do not serve breakfast.
Standard Check-In Times: By appointment between 4:00 PM - 7:00 PM Arrivals between 7:00 PM and midnight please call my personal cell 1-912-704-6296. In deference to other guests, we can't allow arrivals after midnight.
Early Check-In Times: Please call us the day prior to your arrival and we will do all we can to accommodate your request.
Housekeeping: We don't provide daily housekeeping but on request, our housekeeper will re-fresh your suite for stays of 4 days or longer.
Common Areas: Limited to the front porch and gardens only, there is no interior common area.
Parties & Events: Not allowed unless we have agreed to it and confirmed via email prior to arrival.
Smoking / Vaping: Savannah ordinances prohibit smoking cigarettes, cigars, pipes, and e-cigarettes / vaping anywhere on the property, this includes the front steps, porches, gardens, and the parking area. You may smoke ONLY on the sidewalk in front of the house or the lane behind the house. During inclement weather smoke in your car. Cigarette butts should never be brought into the house or carriage house, they must be completely extinguished and then placed in the trash bins in the lane behind the house.
Persons Not Included on the Original Reservation: The 1st person will be charged at the rate of $150 for every night of the entire reservation. Any additional people not included on the original reservation will have to vacate the property immediately. This is our home and we really don't like people sneaking around.
Firearms and weapons of any kind are prohibited on the property.
EPA Guidance: In accordance with the guidelines issued by the EPA thermostats are set to 72 degrees cooling and 68 degrees heating. The use of ceiling fans is unrestricted.
Children Are Not Allowed: This 127-year-old house and nothing is childproof. There are steep stairs, gas stoves, and a 3-story back porch, in addition to 2nd-floor and 3rd-floor balconies. If you arrive with children, for the safety of your child, we will not allow you to stay, no exceptions, no excuses, and no refunds.
Payment: Unless otherwise stipulated, a deposit of 50% of your total reservation is collected at the time your reservation is made, and the balance is charged on the day of check-in on the same credit card. We only accept MasterCard and VISA credit cards. Charges cannot be split over multiple credit cards. The Galloway House reserves the right to cancel any reservation within the first 24 hours after the reservation is made.
Deliveries: We will only accept the delivery of fresh flowers from local florists. We cannot accept deliveries of medical supplies or medication.
Security: Video surveillance cameras monitor the exterior areas of the property, this includes porches, gardens, and parking areas.
Animals Are Not Allowed.
Service Dogs: In recent years countless dog owners have begun claiming their pet is a "service animal" because the Americans With Disabilities Act, ADA Title III Regulations, makes it illegal for hotels or inns to charge them a cleaning fee. Although, there is an exemption, section 36.104 Definitions, Place of Public Accommodation (1), states "Place of lodging, except for an establishment located within a facility that contains not more than five rooms for rent or hire and that actually is occupied by the proprietor of the establishment as the residence of the proprietor. It's not legal for hotels and inns to charge a cleaning fee for service animals." Therefore the Galloway House Inn is exempt as it is owner-occupied and has less than five guest suites.
Terms: Guests agree to indemnify and save individual owners, Keith K. Galloway, and his employees, free and harmless for any liabilities or any loss or damage whatsoever arising from, related to, or in any connection with the rental of the premises, including but not limited to, any claim or liability of personal injury or damage or loss of property which is incurred or sustained by a guest or the guests of a guest. Keith Galloway reserves the right to refuse or discontinue tenancy if, in his sole opinion, any person displays inappropriate behavior. Guests will be responsible for any damages or theft. A valid credit card must be on file for every reservation. Policies are subject to change without notice. Reservations may not be re-sold. Only registered guests are allowed to spend the night.